Job definition

Who We Are

Enstall® is the world’s largest provider of rooftop solar mounting hardware. Solar installers have depended on us to secure more than 3.5GW of solar per annually on residential, commercial, and industrial roofs. Our brands in the U.S. include industry leaders IronRidge and PanelClaw.

What You'll Do

As a Technical Support Specialist, working within the IT department at Enstall, you will provide first-line technical support, as well as assisting in training end users and developing and distributing end-user communications.

Job duties include:

• Provide first line technical support for the Office 365 Enterprise environment, escalating to second line as needed
• Monitor and support daily interfaces between internal and external IT systems
• Assist in completing configuration, script changes and non-coding solution changes as requested
• Assist in developing and distributing end user communications, such as knowledge base articles and self-service options
• Provide training to users on different areas of supported systems
• Prepare computers for end users in accordance with policy
• Monitor internal ticketing system and adhere to service level agreements
• Perform any other duties as assigned

What You'll Bring

• A “customer”-focused mindset with strong communication and interpersonal skills and a positive attitude is required.
• Bachelor’s degree in information technology, computer science, or other equivalent field of study, or equivalent experience.
• Minimum of 1-2 years’ experience in a corporate IT environment/infrastructure
• Azure/O365 certifications preferred
• Experience with Windows OS and Office 365 applications; general knowledge of application lifecycle as related to Office 365
• Basic understanding of cloud solutions
• Able to understand user requirements and provide appropriate recommendations or solutions.
• Self-starter, skilled at troubleshooting and multitasking. Able to determine priorities, set goals and create a plan for completing your own projects and tasks
• Exposure to other various software (AutoCAD, Solid works, Adobe) is a plus

Where You'll Be Located

This is a hybrid position and is required to be onsite 3 days/week (Tuesday-Thursday) in our corporate office in Hayward, California. The other 2 days/week can typically be worked remotely but may be in-office if/when needed for business purposes.

What We’ll Offer

We offer competitive compensation determined by each individual's relevant experience, skills, education and location. We anticipate the base salary for this position to be between $70,000 and $80,000/annually, if located in the San Francisco Bay Area market. In addition to base salary, Enstall employees are eligible for either an annual bonus or commission, depending on their position. If your desired salary falls outside of these rates, we hope you'll still apply as there may be other positions that are better aligned.

In addition to a competitive benefit package, we offer team members perks such as paid time off (PTO), 401(k) match, development opportunities, educational assistance, 12 observed company holidays, paid parental leave, and a collaborative, inclusive culture!

Who We Hire

Enstall is a global organization and places high value on creating a diverse and inclusive workforce, providing equal opportunity for all applicants and staff. All qualified applicants for employment will be considered without regard to race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state, or local laws.

If you are unable to submit your application because of incompatible assistive technology or a disability, please contact us at TalentTeam@enstall.com or by phone at 510-278-9353. Enstall will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law.

We encourage authenticity and invite you to join us each day just as you are.

Job qualifications

Join our team for an adventure you will never forget

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