Job definition

Who We Are

IronRidge®, an Enstall® company, designs and manufactures structural hardware for residential and commercial solar systems. Under Enstall's corporate umbrella, along with EcoFasten, Quick Mount, and PanelClaw, we are part of the largest rooftop solar mounting and racking hardware group in the U.S. For over 20 years, we have worked closely with solar professionals to build strong, simple, and cost-effective products. IronRidge is NSF® Certified to ISO 9001, maintaining the highest of quality management standards.

What you'll Do

We are seeking an energetic Customer Service Representative who will be responsible for creating positive customer service experiences for our customers, as well as critical back-end business functions.

• Oversee customer orders from initial submission of purchase order through product delivery. Serve as first point of contact for incoming customer service calls and emails
• The ability to spearhead customer meetings with confidence and articulate meeting objectives
• Process RMA’s, research invoice and shipping discrepancies through resolution
• Assist customers with quotes, order confirmations, expedites and shipment tracking
• Respond thoroughly and promptly to all customer inquiries with a sense of urgency
• Record details of inquiries, as well as actions taken using CRM software
• Understands the importance of detail and accuracy of clean order booking
• Strive for positive relationship building with customer accounts
• Responsible for special assignments or projects delegated by management
• Cultivate familiarity with IronRidge products and software tools
• Cross-functional collaborations
• Perform any other duties as assigned
• Previous experience of 1-3 years in customer-facing roles

What You'll Bring

• Effective Listening: Listening is the key to effective communication with external and internal customers
• Must be customer focused, possess strong time management skills, problem solving ability, strong follow-through skills and engaging pleasant phone presence
• Ability to demonstrate excellent email etiquette and email management skills
• Excellent verbal and written communications skills
• An outgoing, personable individual with a positive attitude who makes a good first impression with customers
• Ability to work well in a team environment and is always willing to assist others, must be punctual and reliable, self-motivated, comfortable in a fast paced, dynamic environment
• Deploy exceptional organizational and time management skills with high attention to detail with a focused attitude to exceed customer and companywide expectations
• Confident with MS Office products (Outlook, Excel, Word, PowerPoint and Google Sheets) along with similar programs
• Familiar with data entry ERP systems (Microsoft D365 F&O preferred)

Where You'll Be Located

This position is hybrid and will report to our Hayward, CA office 2 days/week.

What We'll Offer

We offer competitive compensation determined by each individual's relevant experience, skills, education and location. We anticipate the base salary for this position to be between $25.00 and $27.50 annually, if located in the San Francisco Bay Area market. In addition to base salary, Enstall employees are eligible for either an annual bonus or commission, depending on their position. If your desired salary falls outside of these rates, we hope you'll still apply as there may be other positions that better align.

In addition to a competitive benefit package, we offer team members perks such as paid time off (PTO), a long term incentive plan, 401(k) match, development opportunities, educational assistance, 12 observed company holidays, paid parental leave, and a collaborative, inclusive culture just to name a few!

Who We Hire

Enstall is a global organization and places high value on creating a diverse and inclusive workforce, providing equal opportunity for all applicants and staff. All qualified applicants for employment will be considered without regard to race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state, or local laws.

If you are unable to submit your application because of incompatible assistive technology or a disability, please contact us at TalentTeam@enstall.com or by phone at 510-278-9353. Enstall will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law.

We encourage authenticity and invite you to join us each day just as you are.

Job qualifications

Join our team for an adventure you will never forget

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